Unprecedented demand, delivered at scale
Virtual care has played a central role during the COVID-19 crisis and Teladoc Health has met the rising demand by conducting up to 20,000 visits per day and enabling our hospital clients to deliver virtual care to hundreds of thousands of patients, further reducing exposure for patients and physicians alike.
Expanded physician capacity
Onboarded & activated thousands of board-certified, licensed physicians: The number of doctors taking consults has more than doubled.
|More than 7,000 physicians now available to deliver care|
Streamlined workflows specifically for COVID-19 cases. Activated Coronavirus Response Team trained on the latest protocols for local and national notification, testing and management of suspected cases.
|Delivering up to 20,000 visits per day in the U.S.|
Optimized member experience
Communication strategy established to set realistic expectations and encourage digital access points.
|Self-assessment questionnaire helps members evaluate risk of COVID-19|
PROUD TO BE MAKING AN IMPACT
Evaluation & Response
Our doctors will evaluate symptoms and risk factors, offering supportive treatment and advice. Should we identify a suspected case of COVID-19, we will help navigate patients to appropriate local resources.
Delivering Remote Care
To keep healthcare workers safe while caring for patients with infectious diseases, Teladoc Health and InTouch Health are helping our clients deliver remote care to affected patients.
Supporting our clients & members
The Teladoc Health Engagement Center, member website and app experience provide resources to educate and engage members on the facts of the outbreak and how to navigate the best way to get care.
To help members evaluate personal risk of COVID‐19 and related complications before requesting a virtual care visit, Teladoc Health has launched a self-assessment questionnaire. Members can log in to their account for access.
When an eligible member presents with COVID‐19 symptoms, Teladoc Health doctors are able to order at‐home diagnostic test kits or direct them to an in-person testing site. Antibody tests may also be ordered.
"Making quality healthcare available to all of our community members without interruption is our #1 priority, and virtual care continues to make this possible."
"As we continue to closely monitor the COVID-19 situation, we believe making [virtual care] more readily available is the right thing to do."
"Virtual care can slow the spread of COVID-19 by keeping people out of provider waiting rooms, which is particularly important for seniors who are most at risk. Patients can speak to a doctor from the comfort of their home, making it not only more convenient, but also a safer way to seek medical help during this public health crisis."
"Its been amazing to watch the transformation of our entire industry in just 8 weeks."
"Teladoc Health has helped ensure that Geisinger Health Plan members continue to get care when they need it amid these challenging times."
"COVID-19 may have moved us down the [virtual care] timeline two or three years, but it is a direction we were already heading. This is just the beginning of a new way the world consumes healthcare.”
Virtual Care Plays Key Role in Return to the Workplace
This webinar discusses the key questions employers have as they implement a return-to-worksite strategy that addresses COVID-19, protects the health concerns of employees and builds confidence across the workforce that going back to work is safe.
Guidance and Support to Resume Care Deferred by COVID-19
In this webinar, Dr. Heather Towery discusses how to support those who have had to defer care due to COVID-19.
COVID-19 Impact on Mental Health
This infographic highlights findings from our latest research study on mental health and identifies how COVID-19 is driving positive mental health conversations around access and care.
COVID-19 Update, April 14, 2020
In this webinar, Dr. Jason Tibbels, vice president of Health Services at Teladoc Health, gives an update on COVID-19 and the growing role of virtual care. He walks through our response from the beginning, importance of clinical quality and what the future may bring for other virtual care services.
Getting the Facts: A Conversation with Teladoc Health Physicians
This webinar discusses flattening the curve, social distancing and practical preventative measures members can take to avoid contagious viruses like COVID-19.
COVID-19 Update, March 12, 2020
This webinar provides a global update on the COVID-19 outbreak and discusses the role of virtual care to improve access and speed to care.