Teladoc Health Expands Innovative Whole-Person Primary Care Offering, Primary360

New Capabilities and Clients are Fueling the Award-Winning Primary Care Service

PURCHASE, NY, July 06, 2022 (GLOBE NEWSWIRE) -- Teladoc Health (NYSE: TDOC), the global leader in whole-person virtual care, announced today an expanded set of features available to Primary360 members, this year, designed to further remove barriers to access and increase convenience thru one, seamless, comprehensive primary care experience that meets people where they are. Added services include in-network referrals and care coordination capabilities, free, same-day prescription delivery, provided by Capsule and in-home, on-demand phlebotomy with Scarlet Health®.

Primary360 was recently named to the CIO 100 list for achievements in technology, and offers high quality healthcare for millions of individuals, especially those who do not have an ongoing relationship with a primary care provider. As part of Teladoc Health's ongoing commitment to improving access and health outcomes, these collaborations maintain continuity of care and fully support a range of healthcare needs:

  • Care Coordination capabilities empower the physician-led care team to leverage a holistic view of a member's program eligibility, share information, and make streamlined referrals to internal Teladoc Health services and programs. Teladoc Health care teams provide integrated navigation, ensuring clinical needs are resolved when in-person care is required.

  • Data has shown that approximately 50% of consumers fail to pick up their prescriptions. By offering convenient, free, at-home delivery through Capsule, the nation's leading digital pharmacy, Teladoc Health is reducing a known barrier to medication adherence. "The Primary360 model is how healthcare should be–every customer should feel looked after by the healthcare system and accessing what they need should be this comprehensive and easy," said Capsule Founder and CEO Eric Kinariwala.

  • A convenient in-home lab collection option provides benefits for those lacking access to reliable transportation, completing the tests according to their own schedule and within a place they are most comfortable. In partnership with Scarlet®, backed by BioReference Laboratories during an initial trial, lab order completion rates increased by 22.5%. "We are excited to partner with Teladoc Health to provide alternative and convenient healthcare service options that patients desire and deserve," shared Jon R. Cohen, M.D., Executive Chairman of BioReference Laboratories.

Large-scale health plans are embracing a virtual-first care model. Priority Health, a nationally recognized nonprofit health benefits company focused on improving the health and lives of over one million members across Michigan, is leveraging partners to increase access to the evolving virtual care need. Priority Health's fully insured virtual first plan design for employers demonstrates the flexibility of Primary360 as it includes select, complementary elements.

About Teladoc Health
Teladoc Health empowers all people everywhere to live their healthiest lives by transforming the healthcare experience. As the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey. Ranked #1 among direct-to-consumer telehealth providers in the J.D. Power 2021 U.S. Telehealth Satisfaction Study, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. For more information, please visit or follow @TeladocHealth on Twitter.

Carolyn W. Edwards
[email protected]
+1 321-795-1952

Source: Teladoc Health, Inc. - General

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'Source: Teladoc Health, Inc.